As the shelf life of a model comes to an end, OEMs often remain obligated to provide support due to outstanding warranty and/or service contracts. Extending product support outside of the mandated service period can also be used as a strategic customer retention tool.
Unfortunately, as both margins and product life cycles shrink, many OEMs find themselves lacking the organizational resources to support their maturing product lines, current models, and new product launches simultaneously.
AGIReverse can help its partners manage the EOL support process, exceeding all customer expectations and obligations, and allowing them to concentrate their valuable resources on current model support and new product launches.
AGIReverse's EOL Support services include:
Product Relocation
OEMs must address the disposition of replaced models and/or models with low market penetration as to not cannibalize the sales of current models and new product launches. AGIReverse, through our international channels, can help our partners remarket and relocate these assets in regions of the world where demand remains.
AGIReverse also offers complete debranding services to maintain the confidentiality of our partners.
Tear Down Services
Many OEMs forego additional revenue streams that are associated with unrepaired returns, slow moving models, and replaced models. These units generally have spare parts value but are often liquidated or scrapped due to limited resources. AGIReverse can help its partners identify systems that contain service parts that are of high value/high demand and carefully recover the components to be redeployed on the service part market or returned to our partners own service part inventory.
Service Part Management
The components and sub-assemblies within today's high-tech devices have an entire life cycle of their own.
Due to the sheer number of individual components and the inherent difficulty of managing inventory, many OEMS struggle with finding a comfortable balance between meeting service agreements and keeping healthy inventory levels for EOL models. AGIReverse, through our extensive service part network, can help its partners source hard to find service parts and components in times of need and sell inventory through the highest yielding channels to avoid obsolescence, price erosion, and write offs in times of excess.
Trade In Programs
In addition to diverting recyclable assets from landfills, asset trade-in programs can also be used as a great incentive for customers to upgrade to current models. Though previously used, trade-ins often contain components whose individual value often exceeds the value of the system as a whole. AGIReverse can deremanufacturer these systems, test, repair, and recertify their components, and redeploy them in to the service part market or back in to our partners own services parts inventory.
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